For our client - an international consulting company responsible for providing modern digital solutions and working with companies to transform and manage their business by harnessing the power of technology - we are looking for Infrastructure Monitoring Specialist with French language skills, that will join the team supporting one of the leading companies from the banking sector.
Location: Katowice, Cracow, Opole, Lublin
Join the team and…
- Monitor and for PBPP auto incidents Daily Health checks and PMP4 auto incident resolution for Server DBA Network Storage Backup technologies in a P4x7 Data Centre Operations setup,
- Be part of a team of 15 analysts, handling the customer’s requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents / requests).
- Manage the follow-up of cases and ensure the update of documentation.
What we expect from you:
- Minimum B2 level of spoken French and English.
- Experienced in customer service within IT support, dispatching of tickets,
- Experienced in providing training for new joiners,
- Good interpersonal and communication skills
- Hybrid model – 3 office / 2 home
We offer:
- Benefits: Multisport card, medical care for the whole family, group insurance on preferential terms, cafeteria
- Possibility of using increased tax-deductible costs in the case of creative work (PKUP)
- Co-financing to equip a workplace at home
- A wide range of internal and external trainings (technical, language, leadership)
- Certification support in various areas
- Language courses
- Financial bonuses
- Access to training systems such as Pluralsight, Coursera, Harvard platforms
- Internal communities (including Agile, IoT, Digital, Security etc)
- Opportunities for development: co-financing for various certifications (technical & non-technical), mentoring and support of Team Leaders, the possibility to participate in conferences both as a listener and an expert
- Free parking spaces and lockable bicycle boxes