For our Client – a leading outsourcing company, realizing projects for top international business clients – we are currently looking for a:

Analyse and resolve incidents related to Windows 10, Virtual machine (VirtuOS), Client workstationHandle telephone calls from technical teams
Track, chase, and control tickets
Handle requests for virtual machines creation/modification/configuration
Create and manage user and administrator accounts in the Active Directory console
Troubleshoot and perform procedural follow ups
Design, deploy, and maintain enterprise workplace solutions, including desktop/laptop configurations, mobile devices, and collaboration tools.
Implement and manage Virtual Desktop Infrastructure (VDI) and application delivery solutions (e.g., Citrix, VMware Horizon, Microsoft Remote Desktop).

3+ years of experience in a similar role, managing workplace technology and end-user environments.
Fluent verbal and written French language skills
Familiarity with VMware vSphere environment
Experience working as a Customer service agent
Team player with a problem-solving attitude and efficient task management skills
Willing to take an initiative an learn the new

Permanent employment contract with salary based on your skills and expertise.
Practical benefits: private medical care with additional packages (e.g., dental, senior care, oncology), life insurance and 40+ benefit platform options, including Netflix, Spotify or Multisport.
Access to numerous trainings (including certification opportunities), possibility to join internal professional community hubs to expand your expertise, etc.